SMS/MMS Terms and Conditions

Effective: November14, 2025 https://tri-techheating.com/terms-and-conditions/

These SMS/MMS Terms and Conditions (“SMS Terms”) apply to all SMS (short message service) and MMS (multimedia messaging service) communications sent by Tri-Tech Heating, Inc (“Tri-Tech Heating, Inc,” “we,” “us,” or “our”) to your mobile device.

By providing your mobile number and opting in, you expressly consent to receive SMS/MMS messages from Tri-Tech and agree to these SMS Terms.

1. Scope of Service

Tri-Tech Heating, Inc uses SMS/MMS to deliver:

  • Service alerts (outages, maintenance, updates)
  • Account management (billing, renewal reminders)
  • Support responses (ticket updates, live agent replies) Messages may include text, links, images, or rich media (MMS).

2. Consent & Opt-In

    You affirmatively opt in by:

    1. Entering your mobile number in a Tri-Tech Heating, Inc web form and choosing SMS Messaging Consent “Opt-In”.
    2. Providing consent during account setup or support interaction

    Your opt-in grants express written consent under the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles.

    3. Message Frequency

    You will receive messages as operationally necessary. Typical volume:

    • 2 messages per month
      Spikes possible during outages or security events or inclement weather
    • We disclose frequency at the point of opt-in.

    4. Cost Responsibility

    Standard message and data rates may apply. You are solely responsible for:

    • Carrier SMS/MMS fees
    • Data charges for links or media
    • International roaming fees (if applicable)

    Tri-Tech Heating, Inc does not charge for messages.

    5. Supported Carriers & Delivery

    Messages are sent via major U.S. carriers and select partners. Delivery is not guaranteed due to:

    • Carrier filtering (spam blocks)
    • Do Not Disturb (DND) settings
    • Network congestion
    • Invalid or ported numbers
    • Device limitations (e.g., full inbox)

    6. Opt-Out (STOP)

    To stop all SMS/MMS, reply to any message with: STOP

    You will receive one final confirmation:

    “You will no longer receive messages from Tri-Tech. Please reply HELP to learn more, or RESUME to remove this block.”

    Opt-out takes effect automatically.

    7. Help Command

    Reply HELP to any message. You will receive:

    “You are receiving this message from Tri-Tech. We can be reached at 360-891-2002 or brenda@tri-techheating.com. Reply “STOP” and we will never text you again.”

    8. Data Usage & Privacy

    We collect and store:

    • Mobile number
    • Carrier name
    • Opt-in timestamp and method
    • Message status (sent, delivered, replied)

    Data is used only for:

    • Message delivery
    • Compliance auditing
    • Service improvement

    No sale or sharing with third parties except as required by law or for delivery.

    9. Your Responsibilities

    You agree not to:

    • Use messages for harassment or spam
    • Share one-time passcodes (OTPs)
    • Attempt to exploit short codes or systems
    • Provide a number you do not own or control

    10. Liability Limitations

    Tri-Tech Heating, Inc is not liable for:

    • Undelivered or delayed messages
    • Carrier fees
    • Damages from reliance on message content
    • Interruptions due to force majeure

    11. Changes to These SMS Terms

    We may update these SMS Terms.

    • Changes posted at this URL
    • Continued receipt of messages = acceptance

    12. Governing Law

    Washington law applies. Disputes resolved via binding arbitration in Clark County, WA.

    13. Contact

    Tri-Tech Heating, Inc, 6406 NE 116th Avenue, Unit C, Vancouver, WA 98662
    Support: tri-techheating.com/contact-us/ Phone: 360-891-2002 Web: tri-techheating.com
    See also: Website Terms and Conditions

    Text Messaging

    When you opt-in to the service, we will send you a message to confirm your signup and data rates may apply. Message frequency varies. Text "HELP" for help. Text us "STOP" to cancel.

    You can cancel this service at any time. Just text us "STOP". After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.

    If you forget what keywords are supported, just text us "HELP". After you send the message "HELP" to us, we will respond with instructions on how to contact us at (360) 891-2002.