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Tom was amazing !
After calling around town all day long looking for someone to fix our natural gas pipe and being turned down by every business because they were booked out 1 month+! I called Tri-Tech and they put me in touch with Tom , he didn’t have availability for a while either but said they could do an emergency call and get it taken care of if needed. I informed him my dad was going to look and see if it was a simple fix that he could take care of and that I would I call them back as soon as I knew if we could handle the repair ourselves. He told me I could have my dad call him if he needed assistance or had any questions over the phone , which was so nice to hear that he cared more about helping us then making money off of us. If that wasn’t enough he went out of his way to stop by on his way home from work and check in with us , my dad had a couple questions that he answered quickly for us and it was such a thoughtful gesture! I was extremely stressed as I am having a baby in 3 days and the timing couldn’t of been worse for this to break but he really made it known that he cares about not just the business but the people he is helping. We will use Tri-tech for any and all future services!
Another great service call
In the years that Tri-Tech has serviced my furnace, gas fireplace and air conditioner I have never had a bad experience. Even on the emergency calls :).
A recent routine maintenance call was especially educational as a new-to-me- tech (Randy) explained what he was doing and patiently answered all my questions.